Refund & Cancellation Policy

All products are digital files delivered immediately upon payment. Due to the instant and non-returnable nature of digital downloads, all sales are final and non-refundable. Once the file has been delivered to your email, we are unable to process refunds.

However, if you experience a genuine technical issue — such as the file not working on your device — please contact us at support@thegooddigital.com within 7 days of purchase and we will resolve it promptly at no additional cost.

1. Nature of Digital Products

All products sold on this Site are digital and are made accessible to you immediately after payment is confirmed. Because access is granted instantly and the product can be downloaded right away, digital products are not eligible for the kind of refund that applies to physical goods.

2. All Sales Are Final

Once a digital product has been delivered to the email address provided at checkout, the purchase is final and non-refundable. This applies regardless of whether the product has been opened, downloaded, printed, or used.

3. Genuine Technical Issues

If you experience a genuine technical issue with your purchased digital product — for example, the file will not open, is corrupted, or does not match the product described at purchase — please contact support@thegooddigital.com within 7 days of purchase with your order details. We will resolve the issue promptly at no additional cost, typically by re-sending a working file. Technical issues are handled as support and resolution, not as a refund.

4. Cancellations

Because digital products are delivered immediately upon payment, orders cannot be cancelled once payment is complete.

5. Contact

If you have questions about this policy, please reach out to support@thegooddigital.com or via our Contact page.