Digital Product Delivery Policy
How you receive your digital product after purchase.
1. Digital Delivery Only
All products sold by The Good Digital are digital products. Nothing is physically shipped, and there is no physical packaging, courier or postal delivery involved in any order.
2. How Delivery Works
Products are delivered electronically after successful payment. Your product or access details are sent to the email address you provide during checkout. There is no physical shipping involved at any stage.
3. Access Issues
If you complete a payment but do not receive access instructions in your inbox (please also check your spam/junk folder), contact us at support@thegooddigital.com with your order details, and we will resolve it promptly.
4. File Formats
Most digital products are provided as PDF files or web-based interactive tools unless otherwise stated on the individual product page. Files can generally be viewed, downloaded, printed, or filled in using common free readers, and interactive tools work in any modern browser.
5. Device Requirements
You will need a device with internet access and an email address to receive your digital product, along with software capable of opening the relevant file format (such as a PDF reader) where applicable.
6. Re-Access to Purchased Products
If you need to re-access a product you've already purchased (for example, if you lose the original file), please contact us and we will assist where reasonably possible.
7. Related Policies
Please also review our Refund & Cancellation Policy and Terms & Conditions for related information.